Terms and Conditions

Overview

Welcome to elowa-shop.com. These terms and conditions outline the rules and regulations for the use of the website elowa-shop.com and services. By accessing or using any part of this website, you agree to be bound by these terms and conditions.

If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

1. General Information

Website Owner: escape pod GmbH (LLC), operating under elowa-shop.com.
Business Address: in our imprint
For any inquiries, please contact us at info.elowa@gmail.com
*general support questions will not be answered at this address, please use our helpcenter for that

2. Eligibility

To shop at elowa-shop.com, you must be at least 18 years old or have parental permission. By agreeing to these terms, you represent that you are at least the age of majority in your state or have obtained consent from your legal guardian.

3. Products and Services

Product Availability: All products are subject to availability. We reserve the right to limit the quantity of products we supply, supply only to certain regions, or discontinue any product at any time.
Product Descriptions: We attempt to provide accurate descriptions of all products. However, we do not warrant that the product descriptions or other content on the site are entirely accurate, complete, reliable, current, or error-free.

4. Pricing and Payment

Prices: All prices on the website are in USD. Prices are subject to change without notice. We reserve the right to modify or discontinue products without prior notice.
Payment Methods: We accept Visa, Mastercard, American Express and other third-party payment processors.
Taxes: Sales tax may apply to your order depending on your state of residence. The total price, including any applicable taxes, will be shown at checkout.

5. Shipping and Delivery

Shipping Policy: We ship to all U.S. states, with some exceptions. Shipping costs will be added to the total price at checkout.
Delivery Times: Delivery times vary depending on location and shipping method. We aim to process and ship orders within 1 - 2 business days, but these times are estimates and not guaranteed.
International Shipping: Currently, we only ship within the U.S.
Once your order has been dispatched and handed over to the shipping carrier, the risk of loss or damage passes to you, the buyer. We recommend purchasing shipping insurance at checkout for additional peace of mind.

6. Returns and Refunds

We currently do not offer any returns. If your product arrived in a damaged state, please take a look at our helpcenter for further information

7. Intellectual Property

Ownership: Content on the website, including but not limited to images, product descriptions, logos, and designs, is the property of escape pod GmbH. Unauthorized use is prohibited.

8. User Accounts

If you choose to create an account to purchase from elowa-shop.com. You are responsible for maintaining the confidentiality of your account and password.

9. Limitation of Liability

We are not liable for any damages that arise from the use of this website, including but not limited to direct, indirect, incidental, or consequential damages.

10. Governing Law

These terms shall be governed by and construed in accordance with the laws of Switzerland. Any disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Lucerne, Switzerland.

11. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be posted on this page, and it is your responsibility to review them regularly.

12. Privacy Policy

Your submission of personal information through the store is governed by our Privacy Policy.

13. Dispute Resolution

Any disputes arising from your use of elowa-shop.com will be handled by arbitration in Lucerne, Switzerland unless otherwise required by law.

14. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us at info.elowa@gmail.com
*general support questions will not be answered at this address, please use our helpcenter for that